Contact the ITC


The ITC can be contacted through a variety of methods including: 

  • Online Ticket - Fill out the online service request form here. You’ll get a receipt confirmation immediately to let you know that your request has been received

    For users with Mednet AD Accounts, please use the links below to Report an Issue or Submit a Service Request:

    • Report an Issue - use this if you are experiencing unexpected hardware and/or software issues and need to report an issue to the ITC for resolution
    • Submit a Service Request - use this if you are requesting a service from the ITC (e.g., device setup, software installation, hardware/software quote or purchase, etc.) 
    • Find more information regarding Service-Now Ticketing System
  • Report an Issue Submit a Service Request

     
  • E-mail Request - Send us an e-mail at ITCSupport@mednet.ucla.edu with a short description of the problem and include the best method for responding back (e-mail, phone number, pager, carrier pigeon, etc.). You’ll get a receipt confirmation to let you
  • know that your request has been received.
  • Phone Call - If you have no network availability to request support through our online ticketing system or email, you can reach us at 310-794-9482 (4-9ITC). If we’re not available, please leave a voicemail with your name, email address or phone number, and a brief description of your inquiry. It will be treated with the same priority as any of the other contact methods.
     
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